- #LIGHTSPEED ONSITE HELP MAC OS X#
- #LIGHTSPEED ONSITE HELP INSTALL#
- #LIGHTSPEED ONSITE HELP UPGRADE#
- #LIGHTSPEED ONSITE HELP PRO#
- #LIGHTSPEED ONSITE HELP SOFTWARE#
I hope Lightspeed comes through for us, so we can get back to writing positive reviews and migration guides for their software. It is a total mess, and we've been blocked on it for almost three weeks, with no hope of a fix. What this means, is that all the items on our web store are shuffled like a deck of cards into the wrong categories. +Product 293, 103, Straining Bag Large Fine: +Product 104, 155, Homemade Rootbeer, Soda & Pop: , +Product 103, 331, Making the Best Apple Cider: , Product 104, 155, Homemade Rootbeer, Soda & Pop: , Product 103, 331, Making the Best Apple Cider: ,
Product 101, 200, Sacred and Herbal Healing Beers : , Product 100, 639, Homebrewer's Companion: , Product 63, 353, Sweet orange peel 1oz: , Product 62, 484, Cinnamon Sticks 1 oz organic: , That category was i ncorrectly assigned to the wrong item instead.
As you can see, the last four items were not assigned a category. The output below is part of a diff (shows what changes) before and after we updated the web store from Lightspeed. The bad news is that Lightspeed is closed source, and our debugging stops there.
#LIGHTSPEED ONSITE HELP SOFTWARE#
The good news is that we have a software engineer available, who wrote a Magento script to show exactly how Lightspeed Retail POS is pushing the wrong data into Magento. They don't match what is set in Lightspeed. We're currently blocked on a data corruption bug, where Lightspeed data for our products' Web Category assignments are totally wrong.
We've been working very hard to get our new web store launched for the holidays. Their support team is working on it, but it has been almost three weeks and we're curious if anyone else is seeing this. We've run into a show-stopper issue with Lightspeed Retail POS w/ Ecommerce. Perhaps Lightspeed is trying to push people to adopt it's new cheaper cloud-based POS instead. It's like the cost of a SaaS or cloud-based POS, without the IT opex benefits. We had high hopes for this platform, but I can't see new customers adopting the platform with this pricing.
#LIGHTSPEED ONSITE HELP INSTALL#
Of course we're unhappy that our install still doesn't work with Magento web store as advertised. Now, you don't own anything unless you pay the subscription fees. It integrates with an open source web store (well, it is advertised to, but has been broken for us for a month).
#LIGHTSPEED ONSITE HELP PRO#
To me, the whole point of buying Lightspeed Pro POS is to actually own software you can run on your own hardware. The ROI may not pencil out versus competitors such as Quickbooks POS which have superior inventory management and cash handling, and now cost less to operate. If this pricing were in effect when we moved to Lightspeed Retail POS (now Lightspeed Pro), I don't think we would have made the move. I believe Ecommerce support is extra as well. Even if you subtract $1000 for an annual support contract, it is still $1400 more. A solid open-source community around integrations is a tremendous way to leverage R&D investment and expand your footprint.įor our business, this would be a cost increase of about $2400 / year. A strong sales channel of systems integrators could help store owners get the system implemented.
#LIGHTSPEED ONSITE HELP UPGRADE#
#LIGHTSPEED ONSITE HELP MAC OS X#
The "private cloud" or Mac OS X platform point of sale is now Lightspeed OnSite, formerly known as Lightspeed Pro retail, formerly just Lightspeed Retail point of sale. Lightspeed just unveiled a new logo, a new product, and new branding. In recent (October 2014) LightSpeed Retail news: